A1: No, you're welcome to check out as a guest.

However, if you create an account with us, you'll be able to view your order history and track past purchases more easily. It also makes future checkouts a bit faster.

A2: Please log in to your account and click "Account" to view your order history.

A3: Yes, but please contact us as soon as possible – we'll do our best to help.

• If you haven't received a shipping confirmation email yet: We can usually cancel your order and issue a full refund. You're also welcome to change the shipping address or change the product before shipment – just let us know what you need.
• If your order has already been shipped: Don't worry. Please still reach out to us. We'll contact the courier to meet your needs. Please keep in mind that changes may not always be possible once the parcel is on its way.

For any changes or cancellation requests, please email us at service@fanttik.com with your order number.

A4: We're sorry – replacement parts and accessories are not currently available for purchase through our website or after-sales support.

We appreciate your understanding.

A5: Yes. Please find specifications on the product detail page. Contact customer service if you need a manual PDF download link.

A1:

• "Extra code" means: The "Save" discount shown on the product page is based on a historical price comparison. "Extra code" provides an additional discount on top of the current sale price – meaning you save even more when you apply the code at checkout.
• How to use: Copy the code from the product page, paste it into the discount code field at checkout, and click "Apply". The system will then display the discounted price.

A2: We're sorry for any inconvenience this may have caused. There are a few common reasons why a discount code might not work:

• The code has expired
• It does not apply to the selected product
• Incorrect case
• Usage limit has been reached

If none of the above applies, please contact our customer service– we'll be happy to look into it for you.

A3: Only one discount code can be applied per product.

If your order contains multiple products and you would like to use a separate discount code for each, you will need to place individual orders for each product.

A4:

• On our website: If the price drops within 7 days of your purchase, we're happy to help. Just contact our customer service team within that time, and we'll process a price adjustment for you.
• Between different channels (e.g., Amazon vs. our website): Unfortunately, we're unable to offer price adjustments, as each platform has its own pricing strategy.

We appreciate your understanding!

A5:

Yes. Please visit the Bulk Price page to request a quote.

MOQ: 10 units.

Eligibility: Offline retailer distribution only. Online distribution is not supported.

A6:

We do not currently offer these discounts at this moment. Please stay tuned for future updates.

A1: We offer free shipping on all products, with no minimum order value required.

A2: You can't choose a specific courier, but we'll pick the best one for your order based on your location and product.

Our carriers: We work with trusted carriers including Yodel and DHL.

A3:

Mainland UK (England, Scotland, Wales, Northern Ireland).

Please note: We do not deliver to the Channel Islands, Isle of Man, BFPO addresses, or military bases at this moment.

For customers in Germany or the United States, please visit our Fanttik.de or Fanttik.us to place your order.

We are unable to guarantee or adjust a specific delivery date.

A4: Once shipped, you will receive a confirmation email with a tracking number and link.

A5:

Processing: 1–2 business days.

Shipping: 2–7 business days.

Please allow extra time during promotional peaks.

If your tracking hasn't updated for a while, please contact customer service with your order number and product model.

Q6:

We understand how frustrating delivery issues can be – and we're here to help.

Please contact customer service with your order number.

• Delayed packages: No worries – we'll track it down for you.
• Damaged packages: Please also provide photos of the damage, which will help us sort things out quickly.
• Lost packages: First, it's worth checking with neighbours or family members – sometimes a parcel is left with someone nearby. If it's still not there, just let us know and we'll take it from there.
  

We'll do our best to resolve the issue as quickly as possible. Thank you for your patience.

Q7:

Replacement parts and accessories are not available for purchase or after-sales support at this time.

If your order is missing accessories, please contact us – we will review the issue and may offer a partial refund where appropriate.

We appreciate your understanding.

A1: We accept returns within 30 days of delivery.

Eligibility: item must be

• Unused and in original condition
• Original packaging
• All accessories included
• Proof of purchase required.
• Non-customised products

Please contact service@fanttik.com for the return address.

Do not return items without prior authorisation – such returns will not be accepted.

A2:

It depends on why the item is being returned.

• If you've simply changed your mind – no problem at all. In this case, the return shipping fee would be covered by the customer.
• If it's our mistake – for example, the item arrived damaged or it's not what you ordered. We'll take care of the return shipping cost, and there won't be any restocking fee.
  

A3: Once we receive and review your return, refunds are usually processed within 1–3 business days. The refund will go back to your original payment method.

If you haven't received your refund after that time, please just let us know. Contact our customer service team and we'll look into it right away.

A4: We don't offer direct exchanges. However, you can return the item for a refund and place a new order.

Please make sure the product is unopened and in its original condition – opened or used items cannot be refunded.

Thank you for your understanding.

A5: Sorry for the trouble. Please contact our customer service team with a few photos of the item - this helps us understand the situation better. We'll review the issue and make it right for you.

A1:

For products purchased on our website (excluding scooters), we offer a free one-year warranty.

If you run into any issues with your product, just let us know. It would be really helpful if you could share a couple of photos or a video showing the problem – this helps us understand the situation better.

Once we confirm that the issue can't be fixed, we'll send you a replacement at no extra cost.

Scooters are covered by a 6-month warranty.

A2:

We've got you covered if your product stops working properly due to a manufacturing issue.

In some cases, we may ask for a photo or short video to help us understand what's going on.

Here's what's not covered:

• Normal wear and tear from everyday use
• Accidental damage (like drops)
• Misuse or improper handling
• Repairs done by someone not authorised by Fanttik
  
  

A3: No worries – we're here to help.

Just reach out to our customer service team and share a few details with us:

• Order number
• Issue description
• Photos or video if applicable

Once we receive your information, we'll review it and get back to you as quickly as possible.

A4: Yes. We provide lifetime technical support for all Fanttik products. Troubleshooting assistance is available.

Please note that replacement parts are not offered at this time.

A5:

The warranty stays with the original purchaser and can't be transferred.

We also don't offer warranty extensions at the moment.

However, please feel free to reach out anytime if you need help with your product.

A1: Yes. Our website uses SSL encryption and is PCI compliant.

A2: Please refer to our Privacy Policy page for details.

A3: We accept Visa, Mastercard, Maestro, JCB, Discover, Diners Club and American Express at this moment.

A4: Please try the following:

• Contact your bank to check for limits or insufficient funds.
• Verify your card details
• Try another payment method.

If the issue persists, please contact customer service.

A5: Prices shown include VAT – no extra tax at checkout.

For invoices or receipts, please contact customer service.

A6: Email us at service@fanttik.com.

Our hours are Monday to Saturday, 9:00 AM – 5:00 PM (PST).

We respond within 24 hours.

Please note: Phone support is not available at this time. For the fastest response, please email us.

A7: For marketing partnerships, sponsorships, or collaboration opportunities, please email marketing@fanttik.com.